Frequently Asked Questions

About Us: 

Doug’s Toy Box was born from people that refuse to stop playing with their toys. Collecting of some sort has existed for generations, whether it is toys, coins, music, trading cards, video games or some other medium. We hope to fill some of the gaps in your collection.

What’s the best way to ship?

We highly recommend shipping via US Priority Mail, especially if prompt delivery and order tracking is important to you. Unfortunately, we cannot be responsible for items shipped First Class. We have experienced numerous issues with orders being late or damaged when shipped via First Class, especially to locations outside the United States. We have had orders shipping to Europe take up to eight weeks to arrive when shipped First Class. If you choose this method, please be extremely patient in waiting for your order to arrive.

When is the last day to order for Christmas delivery?

Orders within the continental USA must place orders by December 17 to ensure delivery before Christmas. We highly recommend Priority Mail. If you are ordering for delivery outside the USA, please order by December 14 and choose Priority Mail at checkout.

How do I return an item?

If you need to return an item, please email for a return authorization number. We cannot accept any apparel items that have been laundered and have had the tags removed. We cannot accept returns on underwear. Buyers pay all return shipping. We highly recommend shipping returns with a trackable shipping method to ensure delivery. Returns are subject to a 10% restocking fee.

What customs fees might I expect for international delivery?

Buyers are responsible for paying all import and customs fees to your home country. We are required to declare all orders as “merchandise,” and any fees your country charges to import merchandise from the United States are your responsibility to pay. We cannot list items purchased as “gift,” so please do not ask us to do so.

What is your contact info?

11013 N. Woodstock Street #866.
Huntley, IL 60142
(504) 410-KISS
(504) 410-5477

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